Frequently Asked Questions
Everything you need to know about your REDMAGIC experience.
Which countries does REDMAGIC ship to?
We ship to most countries globally, including the United States, Canada, the United Kingdom, European Union countries, and various regions across Asia and the Middle East.
What is the return policy for REDMAGIC devices?
We offer a 15-day return policy for a refund if you are not satisfied with your purchase. The device must be in its original packaging and in like-new condition.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days, while priority shipping can arrive within 1-3 business days depending on your location and local customs processing.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like Klarna or Affirm depending on your shipping destination.
Do REDMAGIC phones come with a warranty?
Yes, all REDMAGIC smartphones come with a 1-year limited warranty that covers manufacturing defects. Accessories typically come with a 6-month warranty period.
Are REDMAGIC phones compatible with my local carrier?
Our global versions are unlocked and support most major GSM bands. We recommend checking the specific network bands listed on the product page against your carrier's requirements before purchasing.